Empowering People. Strengthening Performance.
Leadership & Customer Capability Programmes
What This Means for You
When you partner with Go-U, you get more than training.
You get:
Leaders who run confident, purposeful 1:1s
Managers who give feedback clearly and constructively
Teams who handle customer resistance calmly
Stronger conversations that improve conversion and trust
Greater accountability across the business
Measurable uplift in performance and engagement
How We Deliver Sustainable Results
Capability doesn’t improve by accident. It improves through structured, intentional development.
That’s why our programmes are designed in three clear tiers so you can choose the level of support that fits your business, your pace and your performance goals.
Tier 1 – Foundations
Build core leadership and communication capability.
Tier 2 – Capability Build
Deepen skills, strengthen behaviours and increase accountability.
Tier 3 – Embedded Partnership
Integrate leadership and customer capability into the fabric of your organisation.
Whether you're strengthening your contact centre, developing emerging leaders, or embedding leadership excellence across your organisation, Go-U partners with you to create confident people and sustainable results.
Empowering People. Strengthening Performance.
Go-U was founded by Sarah Poxon and built on over 30 years of real operational, leadership and organisational experience.
We understand what it’s actually like inside teams.
The pressure to hit performance targets.
The expectation to improve customer experience.
The challenge of leading technically strong people who haven’t been taught how to lead.
The constant change, restructures, systems, new priorities and rising expectations.
You don’t need to explain your world to us. We already understand it.
This Is Why We Don’t Deliver One-Off Workshops
Most training feels good in the moment and disappears within weeks.
A great session alone doesn’t change behaviour and behaviour change is what drives performance.
That’s why Go-U designs structured capability programmes instead of standalone workshops.
Our programmes are practical, structured and reinforced over time, so learning becomes action, and action becomes habit.
Who We Work With
For Leadership Teams
• Emerging leaders
• People managers
• Senior leaders
• Technical experts stepping into leadership
For Customer & Contact Centre Teams
• Inbound & outbound teams
• Sales & service environments
• Team leaders
• QA and performance uplift programmes
Services
-
Using our multiple learning methods above we can deliver the below learning topics in a variety of formats to suit your needs.
Communication skills for employees.
2. Handling difficult customers
3. Written communication e.g. emails and chat
4. Active listening
5. Power of Questions
6. Verbal speaking
7. Managing Conflict & Difficult Conversations
8. Problem Solving -First Contact resolution
9. Outbound Sales Calling
10. Objection Handling
11. Closing Techniques
12. Adding Value to the Customer
-
Emerging Leaders Training Programme
The program encompasses a wide range of leadership skills, including acting in a manager's absence, conducting 1-1 and team meetings, providing and receiving feedback, emotional regulation, self-motivation and effective communication.
This programme is covered in 8modules with a personality assessment and leadership ready assessment completed at the start.
Self Awareness
Communication
Setting Expectations
Giving and Receiving Feedback
Coaching
Delegation and Empowering Others
Time Management & Procrastination
Accountability
Managing Conflict
Difficult Conversations
Presentations and Public Speaking
1-1 Meetings
Email Etiquette
-
As a partner of Imagine Fitness - This programme comprises of 6 key 30minute sessions focusing on building individual habits that will help long term workplace performance.
Longevity and Your Why
Exercise that Sticks
Nutrition without Dieting
Sleep and Recovery
Mindset and Consistency
Review and Next Step Plans
-
With 30 years working in corporates, and SMEs I have seen first hand and experienced first hand the impacts of poor leadership, direction and coaching has on a business. Everyone has the power with the right guidance to realise their capability and potential. Go-U is built to encourage others.
The partnerships and programmes designed have been created to directly impact
Individuals self-confidence, self-belief, empowerment and decision-making, which directly impacts,
Employee experience and engagements,
Increases and improves employee retention and engagement
assisting businesses with attracting top talent
Improves customer experience thus promoting a positive
brand experience.
Improves customer loyalty and business growth.
The list is endless and with a practical knowledge from a genuine human are just a few of the reasons you should Go-U.
-
As a partner of Learning Planet, we have an off shelf product that provides a library of short microlearning training videos, workbooks, and interactive guides tailored to improve productivity and confidence in sales, service, and leadership. The platform can be accessed anywhere and anytime and provide a good low-cost product for anytime learning.
Contact us now for a free demo.
Rave Reviews
-
Her positive, knowledgeable, and encouraging approach, coupled with practical advice, made the process insightful and achievable.
Caroline Crumpton
-
Sarah is an experienced professional, passionate about helping people and I would definitely recommend her services!
Helen Houston
-
Sarah has a genuine interest in the success of her clients. She listens carefully & with her encouraging demeanour helps to navigate you through the process
Lisa Holland
-
I have recently been coached by Sarah at Go-U as part of a leadership program. Through her mentorship I have learnt in depth about topics such as personality types, emotional intelligence, self awareness and communication styles which are essential for any budding leader.
Katie Bowler
-
I attended an Emerging Leadership course facilitated by Sarah in 2024. Sarah is the epitome of professionalism, her experience and knowledge of the skills required to be a successful leader aided each and every one of us and I am grateful to have met Sarah. The Go-U is highly valuable, and I recommend it to anyone looking to further their leadership career. Thank you Sarah.
Alex Young
-
I had the pleasure of working with Sarah, whose expertise in communication tools and strategic insight into our processes drove a remarkable improvement in team collaboration and focus on our sales goals. Sarah quickly understood our team dynamics and provided actionable recommendations that made an immediate impact. Her contributions have set us up for continued success, and I’m confident she’ll bring the same value to any future opportunity. I highly recommend her to anyone looking for a driven and insightful professional.
Lisa Patel
-
We have observed a significant change regarding phone and email etiquette across our CSRs, seen in our monthly QA results. It has been great to see what they’ve learnt being put into practice daily. We’ve even decided to enter CRM awards based on the progress we’ve made since the training you provided, so again, thank you. We’re excited!
CC Manager
How do we work?
Talk - Needs Assessment:
Go-U will work with you or your team to identify the specific needs and goals of the participants in each training program. Methods will either be through surveys, interviews, or assessments to understand their skill levels, challenges, and areas for improvement.
Training Delivery Format:
Go-U will identify the appropriate delivery methods for each program, such as in-person workshops, virtual sessions, e-learning modules, or a combination of formats. We incorporate role-playing exercises, case studies, and simulations to allow participants to practice and apply their skills in realistic scenarios. Constructive feedback and coaching is provided to help them improve. Training sessions are engaging, interactive, and tailored to the participants' learning preferences.
Focus Areas
Customer Service Skills Training/Coaching: Effective communication with customers, handling difficult situations, problem-solving, empathy, active listening, and building rapport.
Communication Skills Training: Verbal and non-verbal communication, active listening, assertiveness, conflict resolution, persuasion, and interpersonal skills.
Emerging Leaders Training: Provide training on leadership fundamentals, goal setting, decision making, delegation, time management, emotional intelligence, team building, and mentorship.
Middle Management Training: Cover topics such as strategic planning, performance management, conflict resolution, team leadership, change management, and communication with senior management
Evaluation and Feedback:
Feedback is collected from participants to assess the effectiveness of the training programs and identify areas for improvement. We use evaluation surveys, focus groups, or post-training assessments to measure the impact on participants' skills and behaviours.
